These terms and conditions apply to purchases at aori.dk, operated by AORI Copenhagen ApS, Roskildevej 16, DK-4030 Tune, Denmark. VAT no.: DK46646878. Contact: hello@aori.dk.
Conclusion of the agreement
When you complete an order, we send an order confirmation by email — at that point the purchase agreement is concluded. The amount is reserved when you order and only charged when your order ships. We reserve the right to cancel in case of obvious pricing errors, or if an item in rare cases proves to be out of stock or damaged at packing — should this happen, we will contact you as soon as possible and any reserved amount is released.
Prices and payment
All prices are in Danish kroner (DKK) and include 25% Danish VAT. We accept credit cards, MobilePay and Apple Pay.
Delivery
We deliver within Denmark. Shipping costs DKK 69 — and is free on orders above DKK 1,000. Expected delivery time is 2-5 working days. See more under Shipping & Returns.
Right of withdrawal
You have a 14-day right of withdrawal from the day you receive your item. To withdraw, give us unambiguous notice at hello@aori.dk no later than 14 days after receipt — you may use the model withdrawal form below, though it is not mandatory. Then return the item without undue delay. Return shipping is paid by the buyer. You may examine the item as you would in a physical shop; if it has been used or handled beyond this, we may deduct any diminished value from the refund.
Warranty
Under the Danish Sale of Goods Act you have a 24-month warranty. Natural variations in stone — colour, veining and pores — are part of the material’s character and are not considered defects.
Complaints
If you wish to complain about a purchase, contact us at hello@aori.dk. If we cannot find a solution, you may file a complaint with the Danish Dispute Resolution Institute — www.naevneneshus.dk.
Imagery
All products are depicted from the physical objects. Some environment imagery in the shop is digitally visualised. Natural stone varies in pores, veining and tones — the delivered product may therefore differ in pattern and shade from the images without this constituting a defect.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To AORI Copenhagen ApS, Roskildevej 16, DK-4030 Tune, Denmark, hello@aori.dk:
I hereby give notice that I withdraw from my contract of sale of the following goods: ___________
Ordered on: ___________ / Received on: ___________
Name and address of consumer: ___________
Signature of consumer (only if this form is notified on paper): ___________
Date: ___________
